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Terms and Conditions

 

Last Updated: [Jun 2026]

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Welcome to Kynoch Labs ("we," "us," or "our"). These Terms and Conditions govern your use of the kynochlabs.com website and your communications with our team. By accessing our website, opting into communications, or utilizing our services, you agree to be bound by these terms.

1. Consent to Communications

By providing your contact information to Kynoch Labs (via web forms, email, or direct contact), you consent to receive communications from us regarding our CRM, Salesforce, and AI consulting services. These communications may be delivered via email, phone calls, or SMS/text messages, utilizing platforms such as Salesforce, SendGrid, and Aircall.

2. SMS/Text Messaging Terms (Aircall & 10DLC Compliance)

If you elect to receive text messages from us, the following terms apply:

  • Opting In: By providing your mobile phone number, you explicitly consent to receive SMS and MMS messages from Kynoch Labs. These messages may include appointment reminders, project updates, responses to your inquiries, and other service-related information.

  • Opting Out (STOP): You can cancel the SMS service at any time. Simply reply "STOP" to any text message you receive from us. Upon receiving your "STOP" message, we will send you a final confirmation message and you will no longer receive SMS messages from that number.

  • Assistance (HELP): If you require assistance or are experiencing issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to our support team at [Insert Contact Email, e.g., info@kynochlabs.com].

  • Message and Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you.

  • Message Frequency: Message frequency varies depending on your interactions and active projects with our team.

  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

3. Strict Data Privacy for Mobile Information

We deeply respect your privacy. Under no circumstances will your mobile phone number or mobile consent data be shared with, sold to, or distributed to third parties or affiliates for marketing or promotional purposes. Any text messaging originator opt-in data and consent will be kept strictly confidential and used solely for direct communication between you and Kynoch Labs.

4. Email Communications

We use platforms like SendGrid and Salesforce to send emails regarding project updates, newsletters, and service offerings.

  • You may unsubscribe from marketing or promotional emails at any time by clicking the "Unsubscribe" link located at the bottom of the email.

  • Please note that even if you opt out of marketing emails, we may still send you transactional or administrative emails directly related to your active projects or agreements with Kynoch Labs.

5. Website Use & Intellectual Property

All content on kynochlabs.com, including text, graphics, logos, and methodologies (such as our CRM Concierge and Agentforce frameworks), is the property of Kynoch Labs and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

6. Limitation of Liability

The information provided on our website and in our communications is for general informational purposes. While we strive to provide accurate information regarding Salesforce, CRM, and AI architectures, Kynoch Labs assumes no liability for any errors or omissions. In no event shall Kynoch Labs be liable for any indirect, incidental, or consequential damages arising out of your use of our website or reliance on our communications.

7. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to this webpage. We encourage you to review this page periodically to stay informed of any updates.

8. Contact Us

If you have any questions regarding these Terms and Conditions or our communication practices, please contact us at:

Kynoch Labs

San Francisco, CA

Email: [Insert Contact Email]

Website: www.kynochlabs.com

💡 Tips for Maximum Compliance:

  1. Web Forms: On your "Contact" page (or any page where users submit their phone number), add a checkbox or tiny disclaimer text below the phone number field that says:

    "By providing your phone number, you agree to our Terms and Conditions and consent to receive text messages from Kynoch Labs. Message & data rates may apply. Reply STOP to opt out." (Make "Terms and Conditions" a hyperlink to this hidden page).

  2. Privacy Policy Match: Ensure your Privacy Policy also reflects the exact same language used in Section 3 (that mobile data/consent is never shared for marketing purposes), as 10DLC registry manual reviewers will check both the T&C and the Privacy Policy pages.

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